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Help Help Guide. If you've got a question about accessing or your online account, check this section for the answer.

How do I log in?

1. Click ‘Log In' in the upper-right corner of the screen.

2. On the Log In screen that appears type in your username. This will either be your email address or a name you chose when you signed up. 

3. Next, type in your password. See answers below if you’re having problems with your password.

4. Once done, press the yellow Log In button.

5. You’re now successfully logged in. You can now access your membership benefits and exclusive online content.

Having problems with your username? 

Your username is either your email address, or another name you chose when you signed up. The username is not case sensitive. A common mistake is using the letter O instead of the number 0 and vice versa.

Having problems with your password? 

Your password has between 6 and 20 characters. You may use lower or upper case letters from a to z, numbers from 0 to 9 and the following characters !"£$%^&*()_+=-. Your password is case sensitive, so please check your caps lock.

Forgotten your password? 

Simply click the Forgot Password button on the Log In pop-up and follow the instructions.

What details can I access online? 

You can view your name, email address, username and password in the Account Settings section of You will need to be logged in to access this.

What details can I change online? 

You can amend your username and password via the Account Settings section of

How do I change my password?

Go to the Account Settings section and type in your current password in the relevant box, then type in your new password in both the New Password and Repeat New Password boxes, and then click on Update to change the password.

How do I update my email address?

Go to the Account Settings section and type in your new email address in the Email box, then click on Update to change the saved email address. 

If you are still experiencing problems please fill in the Enquiry Form above and we will get back to you as soon as possible. 

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